What picture formats do you accept?

Please send us your pictures in JPEG format of minimum 1MB.

How long does the design take?

We work fast to ensure your satisfaction. You will get a draft within 1 - 3 days.

If you order products such as tote or fanny bags these take 4-7 days to produce as they are printed and sewed for every order. They are really custom made and you will receive them within 3 weeks.

Clothing, posters and mugs take less time and you should receive them within 2 weeks.

Due to Covid-19 the shipping can take much longer.

What is your return policy?

Due to  nature of all of the products we do not offer returns. We however offer several rounds of modifications before the final product is sent.

 

If your portrait doesn't arrive or arrives damaged contact us within 24 hours of receiving your delivery. We will try to sort out the issue.

Do you offer two-pet portraits?

We do!

Check out the digital or the printed version.

What means of payment do you offer?

We use PayPal and card payments secured by Stripe.

As a starting business we are investigating other options too. Contact us if you have any concerns.

Shipping and Delivery

We ship worldwide with tracking numbers

Shipping fees

  • EU - flat rate of €6.10

  • The rest of the world - flat rate of €9.80

Delivery times

  • If you order big, all over print goodies such as tote or fanny bags, masks and laptop sleeves these take 4-7 business days to produce as they are printed and sewed for every order. They are really custom made and you will receive them within 3 weeks.​

  • Cards, posters and mugs take less time and you should receive them within 1-2 weeks.

Pet Portraits Size Guide

Because a picture speaks 1000 words

A4

210 x 254 mm

8 x 10 inch

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A3

300 x 400 mm

12 x 16 inch

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Contact Support

If you have questions or concerns about one of our products or services, please fill out the form below and Hana will get in touch as soon as possible.

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