What picture formats do you accept?
Please send us your pictures in JPEG format of minimum 1MB.
How long does the design take?
We work fast to ensure your satisfaction. You will get a draft within 2 - 5 days.
If you order products such as tote or fanny bags, pillows and plaids these take approx. 7 days to produce as they are printed and sewed for every order. They are really custom made and you will receive them within 3 weeks.
Clothing, posters and mugs take less time and you should receive them within 2 weeks.
Due to Covid-19 the shipping can take much longer.
What is your return policy?
Due to nature of all of the products we do not offer returns. We however offer several rounds of modifications before the final product is sent.
If your portrait doesn't arrive or arrives damaged contact us within 24 hours of receiving your delivery. We will try to sort out the issue.
Do you offer two-pet portraits?
What means of payment do you offer?
We use PayPal and card payments secured by Stripe.
As a starting business we are investigating other options too. Contact us if you have any concerns.
Shipping and Delivery
We ship worldwide with tracking numbers
EU - flat rate of €6.10
The rest of the world - flat rate of €9.80
Free shipping on orders over €80
If you order big, all over print goodies such as tote or fanny bags, masks and laptop sleeves these take 4-7 business days to produce as they are printed and sewed for every order. They are really custom made and you will receive them within 3 weeks.
Cards, posters and mugs take less time and you should receive them within 1-2 weeks.
Pet Portraits Size Guide
Because a picture speaks 1000 words
210 x 254 mm
8 x 10 inch
300 x 400 mm
12 x 16 inch
If you have questions or concerns about one of our products or services, please fill out the form below and Hana will get in touch as soon as possible.